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ASB Case Review (formerly Community Trigger)

About the ASB case review

The ASB Crime and Policing Act 2014 introduced The Anti-Social Behaviour (ASB) case review (formerly known as the Community Trigger). Put simply, it’s a way members of the public can ask the Community Safety Partnership (CSP) to review their responses to complaints of anti-social behaviour.

The ASB case review is managed by Manchester’s CSP, the CSP brings together the Local Council; Police; Offender Management Services; GM Fire and Rescue Service; Public Health Manchester; the Universities; Housing Providers; and Community and Voluntary Organisations.

The ASB case review has been designed to make sure that we work together to resolve your complaint of anti-social behaviour. How will we do this? We will talk about the problem, share information and act together to try and resolve the complaint.

The ASB case review won't replace organisations' own complaints procedures, and you'd still have the opportunity to complain to the Ombudsman or Independent Police Complaints Commission if you are unhappy about the service you have received from an individual officer or service.

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